Everything you need to master your calls
From automated quality scoring to structured data extraction, Callytics turns every call recording into actionable intelligence.
Call Analytics
Automatically score and analyse every call against your custom quality framework. From compliance checks to sentiment tracking, get a complete picture of every customer interaction.
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Quality & Compliance Scoring
Build custom scorecards with weighted questions, compliance flags, and section-based evaluations. Score 100% of calls automatically against your quality standards.
Sentiment Analysis
Track emotional tone throughout conversations. Identify friction or delight, and measure how sentiment shifts from start to finish.
Topic Detection
Automatically identify key topics discussed in each call. Understand what customers are talking about at scale without manual tagging.
Phrase Detection
Monitor for specific phrases, keywords, or compliance statements. Get alerted when critical phrases are mentioned or missed.
Call Summarisation
Eliminate manual note-taking with AI-powered call summaries. Every call is automatically transcribed and summarised, giving agents and managers instant access to the key points of every conversation.
AI Note Generation
Automatically generate structured, accurate call summaries from every recording. Key decisions, action items, and outcomes captured without manual effort.
Speaker Diarisation
Identify and label each speaker in the conversation with timestamped breakdowns, so you always know who said what and when.
Searchable Transcripts
Every call is fully transcribed and searchable. Find specific conversations, quotes, or topics across your entire call history in seconds.
Coaching Insights
Summaries highlight coaching opportunities and areas for improvement, making it easy for managers to provide targeted feedback.
Data Forms
Transform unstructured audio into clean, structured data that flows directly into your systems. Define custom fields with proper types and validation, and let AI extract the data from every call automatically.
Custom Field Builder
Define exactly what data to capture from calls — text, numbers, dates, dropdowns, and more. Build forms that match your business processes.
Automatic Data Extraction
AI listens to each call and populates your form fields automatically. No manual data entry, no missed information.
System Integration
Extracted data is structured and ready to feed into your CRM, ticketing system, or any downstream application via API.
Validation & Accuracy
Built-in validation ensures data quality. Fields are typed correctly and checked against your rules before being committed.
Call Classification
For phone systems that don't capture call outcomes, Callytics can automatically classify each call based on what was discussed. Use classifications to trigger the right scorecard, route follow-ups, or feed reporting.
Automatic Outcome Detection
AI analyses each call to determine the outcome — sale, complaint, enquiry, callback request, and more — without relying on agent input.
Rule-Based Triggers
Use detected classifications to trigger actions automatically. Run a specific scorecard, flag for review, or route to a particular workflow.
Custom Classification Labels
Define your own classification categories to match your business. Product lines, departments, or outcome types — you control the taxonomy.
Reporting & Trends
Track call type distribution over time. Spot shifts in customer enquiries, identify emerging issues, and measure how call mix changes.
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Callytics Ltd is a company registered in England and Wales with company number 14160895 and registered address at 207 Knutsford Road Grappenhall, Warrington, Cheshire, United Kingdom, WA4 2QL
