Call Analytics
Automatically score and analyse every call against your custom quality framework. From compliance checks to sentiment tracking, get a complete picture of every customer interaction — without listening to a single recording.
The best way to experience Callytics is to see it in action.
Quality & Compliance Scoring
Build custom scorecards tailored to your business and let AI evaluate every single call — not just a random sample.
- Create scorecards with weighted questions, sections, and compliance flags
- Score 100% of calls automatically against your quality standards
- Define pass/fail thresholds and automatic escalation triggers
- Compare agent performance across teams, campaigns, or time periods
- Track compliance adherence rates and identify training gaps
Speaker Diarisation
Identify and label each speaker in every conversation automatically. Know exactly who said what and when, with timestamped breakdowns for full transparency.
- Automatically detect and separate individual speakers in each call
- Timestamped speaker labels so you always know who said what
- Measure talk-to-listen ratios for agents and customers
- Identify cross-talk, interruptions, and long silences
- Use speaker data to assess conversation flow and agent behaviour
Sentiment Analysis
Understand the emotional dynamics of every conversation. Track how customers feel throughout the call and spot patterns across your entire operation.
- Detect positive, negative, and neutral sentiment in real time
- Track sentiment shifts from the start to end of each call
- Identify moments of friction, frustration, or delight
- Aggregate sentiment trends across agents, teams, or time periods
- Correlate sentiment with call outcomes to understand what drives satisfaction
Topic Detection
Automatically identify what customers are talking about without manual tagging. Understand trends, emerging issues, and conversation themes at scale.
- AI-powered topic identification across all calls
- Track topic frequency and trends over time
- Detect emerging issues before they become widespread
- Understand which topics correlate with positive or negative outcomes
- Filter and search calls by detected topics
Ready to analyse every call?
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Callytics Ltd is a company registered in England and Wales with company number 14160895 and registered address at 207 Knutsford Road Grappenhall, Warrington, Cheshire, United Kingdom, WA4 2QL
